Short version: Try the free version first. If you upgrade to Pro and it doesn't work for you within 7 days, email us for a full refund, as long as you haven't already imported a meaningful catalog with it.
SimpleImporter Free is on WordPress.org with unlimited rows for simple products, posts, pages, and media. The full mapping flow, the live preview, the background processor, the pause and resume, all of it works in the free version.
Almost every "will this plugin work for me?" question can be answered before you spend a dollar. Install Free first, run a real test import, see how it handles your data and your hosting. That's the trial.
If Free works, upgrade to Pro for variations, scheduling, remote sources, Data Prep, exports, and the rest. If Free doesn't work, please email us before buying so we can help.
You have 7 days from your Pro purchase date to request a full refund. You qualify on either of these grounds:
We're being straight with you about this so nobody is surprised later:
This policy exists so we can keep building. A no-questions 30-day refund window on a one-time import tool gets abused, and the people who suffer for that are honest buyers when the maker shuts down. We'd rather be straight with you about the lines.
Email hello@simpleimporter.com with:
We typically process refunds within 1 to 3 business days. Funds usually appear back in your account within 5 to 10 business days depending on your bank or card issuer.
Once your refund is processed, your Pro license key is deactivated. The Pro plugin stops receiving updates and any Pro-only features lock on the next plugin reactivation. You can continue using the free version from WordPress.org with no issue.
If something goes seriously wrong after the trial window, like a major bug or a billing error on our end, email us anyway. We'll do the right thing case by case. We're not going to hide behind policy when somebody got the short end of a problem we created.
Pro includes 6 months of updates and priority support. After month 6 you can optionally renew for $59.99 per year to keep updates and support flowing. Renewal payments follow the same 7-day refund window as the initial purchase. If you don't renew, the plugin keeps working with the last version you have.
The free version is, well, free. There's nothing to refund. If you've left a tip to support development, those are also non-refundable since they're voluntary.
If you have an issue, please email us before disputing a charge with your bank or card issuer. A chargeback bypasses our process and forces us to spend hours on paperwork. We will always try to resolve things directly first, and we honor the refund policy in good faith. If you chargeback before contacting us, we may decline future purchases from the same account.
Email hello@simpleimporter.com. Tickets get read by a person.
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